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Freshservice Setup - HIPAA Compliance Guidelines
As a SaaS based product provider, Freshworks offers several products. There could be instances whe
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Freshservice Setup - Setting Agent Roles and Permissions
Setting up Roles & Role-Based Access Controls:
As organizations grow bigger, admins
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Freshservice Setup - Adding Agents to your Helpdesk
New Agents When you add a new agent, you will have to provide the agent’s email, set t
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Freshservice Setup - Setting up Business Hours
When you have parts of your support team working across different regions, times or
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Freshservice Setup - Create your Support Groups
Once you have decided how your support groups will be defined, please make the corresponding c
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Freshservice Setup - Defining SLA Policies
SLA policies in Freshservice will be applicable to all tickets coming into your helpd
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Freshservice Setup - Review Email Notifications
Freshservice comes with many out-of-box email notifications which can be trigge
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Freshservice Setup - Enable Single Sign-On
Most modern organizations use SSO to allow their employees to access key
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Freshservice Setup - AD sync via Probe
Using the Discovery Probe, you can enable a regular sync of user data from your Acti
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Freshservice Setup - Workflow Automation #1 - Dispatch incoming tickets
Workflow Automator allows you to automate all the repetitive tasks and manual processes that